Careers at Pura Aventura
Working with Pura Aventura
Join us on our mission to ignite a sense of discovery, joy, and connection through travel.
We’ve been designing and delivering exceptional, thoughtful trips through the depths and breadths of Central & South America, Portugal, and Spain since 1999. Most of us work hybrid between home or travels and our ‘office by the sea’ in vibrant Brighton. We’re a diverse bunch, but we all share is a passion for sustainable travel (and fun!).
Our clients explore the most awe-inspiring yet often less-visited places in a way that protects and benefits the environment and the people who live there. Our direct relationships with our local hosts allow us to create truly exceptional experiences and itineraries that cannot be found elsewhere.
Our Travel Positive® sustainability initiatives have been described by The Independent as "one of the travel industry’s most ambitious.” And we’re proud to be one of the first travel B Corps in the UK as well as a founding member of Travel by B Corp, an influential collective of B Corps within the travel industry.
If all of this floats your boat and you want your passion for travel to fuel your next career move, we’d love to hear from you!
Vacancies
Sales Lead
Your role
As an integral member of the Sales team at Pura Aventura, you will be responsible for delivering exceptional travel experiences that inspire clients and drive our mission of sustainable, high-quality travel. You’ll manage inbound sales, build lasting relationships, and use your expertise to craft tailored itineraries that reflect our clients’ unique preferences while maintaining the highest sustainability standards.
We are looking for someone who excels in managing complex sales processes, from initial inquiry through to closing, and can contribute to continuous improvement in both customer experience and internal processes. You must be excellent at collaborating as part of a team and take the lead on mentoring others.
Your responsibilities
To Lead Sales Engagement
Take ownership of customer inquiries and deliver timely, professional, and insightful responses that demonstrate your travel expertise and knowledge of our destinations.
Tailored Proposals
Create bespoke, accurately priced travel proposals that excite potential clients while reflecting their preferences and our ethos of sustainable travel.
Collaborative Sales Process
Work closely with our Delivery team to ensure all proposals meet client expectations and are logistically sound.
Sales Negotiation
Close sales effectively, ensuring a high conversion rate while maintaining the integrity of our brand and mission.
Client Relationship Building
Develop long-term relationships with customers by offering a personal touch and consistently exceeding expectations - leading to repeat business and referrals.
Team Leadership & Coaching
Actively contribute to a collaborative team culture by sharing knowledge, supporting colleagues, and coaching newer team members. Lead by example and inspire others through a positive, solutions-focused approach.
Process Improvement
Continuously evaluate and suggest ways to improve our sales processes, client communication, and internal systems.
About You:
Passion for Sustainable Travel
You believe in travel as a force for good and are committed to offering exceptional, responsible travel experiences.
Proven Sales Experience
You have a track record of successfully managing and closing sales. You are highly commercially driven and able to close deals effectively while ensuring top client satisfaction.
Destination Expertise
You have experience in designing and selling tailored travel itineraries, with knowledge of at least one of our key destinations (Central & South America, Portugal, or Spain).
Exceptional Communication Skills
Whether it's through email, phone calls, or face-to-face meetings, you communicate confidently, knowledgeably, and enthusiastically.
Proven Rapport-Building
You are adept at building trust quickly and nurturing long-term relationships with clients.
Organised & Detail-Oriented
You have excellent time management and organisational skills, and you approach every task with high attention to detail.
Tech-Savvy
Proficiency in MS Office, CRM systems, and general office tools is essential.
Adaptable & Flexible
You’re able to adapt to the fast-paced travel industry and respond positively to client and business needs.
U.S. Market Experience
Experience working with U.S.-based customers would be a plus.
Benefits:
- Competitive salary with plenty of opportunities for growth
- 50% employee discount on Pura Aventura trips
- Friends & Family discounts on Pura Aventura trips
- Personal travel voucher to use in one of our destinations
- Training and development support, including a generous allowance for personal growth
- Time off to volunteer for causes of your choice
- Holiday allowance of 34 days increasing 1 day each year (from year 3) including bank holidays
- Hybrid working between home/remote and our Brighton seafront office
- Company pension scheme
- Cash health plan with BUPA
- Free Network Railcard
- Cycle to work scheme
- Flexible working and a supportive, friendly team environment
- Regular socials and team events
- Casual dress code
- Relaxed and inspiring office by the sea in Brighton
Job Type:
Full-time, permanent.
Reservations Executive
Job Summary
To efficiently manage all arrangements necessary for the fulfilment of holidays: booking flights, guides, hotels, vehicles, activities, etc and maintaining Pura Aventura’s excellent relationships with local partners.
- 37.5 hours per week, full time
- Salary up to £27,500
Your Role
You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them. Pura Aventura works directly with the vast majority of its local partners which makes the role very detailed and involved. You are the point of contact for our local partners pre-departure and during the trip, as well as a key link internally for the sales, product, finance and customer service teams.
As a Reservations Executive you will be responsible for booking all services on an itinerary and all operational tasks involved with ensuring a smooth and trouble-free journey for our clients whilst always keeping eyes peeled for ways to wow. This role is key to ensuring that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners.
Your responsibilities
- Book all services on an itinerary in a timely manner. This involves everything from an initial availability check through to confirmation of the services and includes flights, hotels, guides, activities, transfers, vehicles and restaurants.
- Check all arrangements and invoices against the itinerary and ensure invoices are processed in time to ensure our local partners receive prompt payment.
- Maintain and develop our excellent relationship with local partners.
- Work closely with the product, customer service, sales and finance teams to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners. This may involve answering emergency calls or messages out of office hours.
About you
- A born organiser and multi-tasker. The role is fast-paced and involves managing high volumes of very detailed work.
- You possess a strong desire to get things right.
- Spanish language is essential to the role
- Keen attention to detail whilst ensuring speed of response and accuracy
- A natural problem solver and ability to stay calm under pressure
- You demonstrate openness and curiosity. You learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
- Ability to work independently often to tight deadlines
- Positive, can-do attitude with a desire to make a difference through your work.
- Excellent spoken & written English
Benefits:
- Competitive salary with plenty of opportunities for growth
- 50% employee discount on Pura Aventura trips
- Friends & Family discounts on Pura Aventura trips
- Personal travel voucher to use in one of our destinations
- Training and development support, including a generous allowance for personal growth
- Time off to volunteer for causes of your choice
- Holiday allowance of 22 days plus flexible bank holidays, increasing 1 day each year (from year 3)
- Hybrid working between home/remote and our Brighton seafront office
- Company pension scheme
- Cash health plan with BUPA
- Free Network Railcard
- Cycle to work scheme
- Flexible working and a supportive, friendly team environment
- Regular socials and team events
- Casual dress code
- Relaxed and inspiring office by the sea in Brighton
Job Type:
Full-time, permanent.
