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Working at Pura

Careers at Pura Aventura

Join the Pura Aventura team

What do squawking Brighton seagulls, clanging Spanish cowbells, Pacific Chilean shores and the high peaks of the Andes have in common? They all host Pura Aventura’s offices, in locations as diverse, dispersed and delightful as the Pura team itself.

Like-minded souls though we are, ours is a team where individual personalities and talents flourish, joined in a shared mission to make travel more personal for our clients, more rewarding for our partners, and more sustainable for our planet. We call this “Travel Positive” and if you’d like to join, we’d love to hear from you.

To apply to work at Pura Aventura, please send a CV and cover letter to [email protected]

Vacancies

Reservations Executive

Job Summary

To efficiently manage all arrangements necessary for the fulfilment of holidays: booking flights, guides, hotels, vehicles, activities, etc and maintaining Pura Aventura’s excellent relationships with local partners.

  • 37.5 hours per week, full time
  • We will consider flexi-time arrangements
  • Salary up to £27,500
  • Pura Aventura offices in Brighton but we will consider a hybrid approach with a mixture of home-working and office-working

Why Pura Aventura?

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive™) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

The Role

You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them. Pura Aventura works directly with the vast majority of its local partners which makes the role very detailed and involved. You are the point of contact for our local partners pre-departure and during the trip, as well as a key link internally for the sales, finance and customer service teams.

As a Reservations Executive you will be responsible for booking all services on an itinerary and all operational tasks involved with ensuring a smooth and trouble-free journey for our clients whilst always keeping eyes peeled for ways to wow. This role is key to ensuring that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners.

Your responsibilities

  • Book all services on an itinerary in a timely manner. This involves everything from an initial availability check through to confirmation of the services and includes flights, hotels, guides, activities, transfers, vehicles and restaurants.
  • Check all arrangements and invoices against the itinerary and ensure invoices are uploaded in time to ensure our local partners receive prompt payment.
  • Maintain our excellent relationship with local partners.
  • Check all services on an itinerary are cleared for H&S and flag any concerns.
  • Work closely with the product, customer service, sales and finance teams to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners. This may involve answering emergency calls or messages out of office hours.

About you

  • A born organiser and multi-tasker. The role is fast-paced and involves managing high volumes of very detailed work. You possess a strong desire to get things right.
  • Keen attention to detail whilst ensuring speed of response and accuracy KPIs are met or exceeded
  • A natural problem solver and ability to stay calm under pressure
  • You demonstrate openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
  • Ability to work independently often to tight deadlines
  • Excellent spoken & written English. Spanish language skills would be a benefit

Rewards and benefits

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

1. Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, or working remotely

2. Competitive salary relating to your experience.

3. At least 20 days paid holiday plus 8 bank holidays.

4. Opportunities to travel

5. A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.

6. Company EMI share scheme which kicks in following the first year of employment.

7. Training and development opportunities - just ask.

8. Our company cash health plan with BUPA, which offers financial support on a number of everyday healthcare treatments via reimbursing you either the full amount of part of the cost.

9. Optional interest-free company loans for seasonal train tickets for commuting to work. The full amount of the season’s loan is paid upfront by us as the employer. This cost is then deducted from the employee’s pay over the months which follow. If this is a yearly loan for example, the cost is deducted over the 12 months which follow.

10. Our ‘Cycle to Work’ scheme. Access bikes and other cycling equipment directly from our scheme provider and pay monthly out of your salary. Ditch cars and buses and enjoy a nice and breezy commute instead!

11. Annual company holiday party. We offer a friendly and supportive work environment and recognise that celebrating each other’s success is an important part of this culture. We host an annual party in order to do exactly that!

12. Plenty of coffee, tea, fruit and filtered water.

13. A diverse environment in team, thoughts, ideas and actions.

Senior Paid Media Executive
  • 3-4 days per week
  • We will consider flexi-time arrangements
  • We are willing to consider remote working.
  • It will be necessary to spend some time at Pura Aventura’s offices in Brighton on a regular basis through the year.

Job Summary

Shape and deliver Pura Aventura’s digital paid media strategy to drive customer acquisition across the UK and US markets.

Why Pura Aventura?

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive™) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

The role

You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them.

The Digital team’s focus is to deliver sales growth, and to grow brand awareness of one of the most unique brands in travel. We’re here to help make travel a force for good. Ultimately, your role is to help make this happen.

You will be responsible for planning, implementing and analysing digital advertising campaigns across all paid channels.

The successful candidate will bring strong knowledge and experience in paid search including display and paid social advertising. You should come with the ability to own the setup, health & optimisation checks and be able to identify new opportunities across multiple platforms. With a sixth sense for delivering consistent improvements to commercial performance.

Your responsibilities

  • Accountable for day-to-day campaign management and ad creation on paid platforms, including Facebook Ads Manager, Google Ads & Microsoft Ads.
  • Manage forecasts and budgets to hit brand CPL, COS and acquisition targets.
  • Analyse, test and optimise site conversion rates and bounce rates, including landing page optimisation.
  • Manage regular copy and image audits to ensure campaigns are running efficiently, and in line with brand values.
  • Collaborate with marketing and product teams to integrate paid media campaigns across all media channels.
  • Deliver scheduled KPI reporting including results on and recommendations to improve campaign strategies, target groups and creative efficiency.
  • Maintain cutting-edge knowledge of all new products, ideas, techniques and technology relating to Paid channels, related activities, and champion relevant opportunities within the company.
  • Work alongside the marketing team as required to support the broader marketing strategy.

About you

  • 3+ years’ experience managing paid media channels in either a client-side role or similar agency role.
  • Can bring fresh ideas, industry best practices and innovation to our Paid Search activity.
  • Track record of forecasting and managing budgets efficiently to hit channel and company KPIs.
  • Proficient Google Analytics user with strong Excel skills. Use of Supermetrics queries would be beneficial as well as its use in Google Data Studio.
  • Have a deep understanding and appreciation of the importance of tracking and attribution.
  • Excellent numeracy and analytical skills with the ability to identify opportunities and understand the reasons behind performance changes in accounts.
  • Ability to write compelling ad copy, and be able to test and optimise accordingly.
  • Demonstrate knowledge of recent Google updates and product releases and have an adaptable approach to paid search management.
  • Good understanding of broader online and offline marketing mix and marketing attribution.
  • Thrive on ownership and accountability, with a proven track record of acting on your own initiative to deliver change
  • Committed to training and development with an eagerness to learn and improve.
  • Excellent time management, organisation and communication skills (in writing and in person).
  • Detail-oriented, extremely organised, with excellent proofing skills.
  • Experience with marketing within the US would be advantageous.

Rewards and benefits

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

1. Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, job or working remotely

2. Competitive salary relating to your experience.

3. At least 20 days paid holiday plus 8 bank holidays.

4. A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.

6. Training and development opportunities - just ask.

6. Our company cash health plan with BUPA, which offers financial support on a number of everyday healthcare treatments via reimbursing you either the full amount of part of the cost.

7. Optional interest-free company loans for seasonal train tickets for commuting to work. The full amount of the season’s loan is paid upfront by us as the employer. This cost is then deducted from the employee’s pay over the months which follow. If this is a yearly loan for example, the cost is deducted over the 12 months which follow.

8. Our ‘Cycle to Work’ scheme. Access bikes and other cycling equipment directly from our scheme provider and pay monthly out of your salary.  Ditch cars and buses and enjoy a nice and breezy commute instead!

9. Annual company holiday party. We offer a friendly and supportive work environment and recognise that celebrating each other’s success is an important part of this culture. We host an annual party in order to do exactly that!

11. Paid time off during work hours for volunteering with a set of charities.

12. Plenty of coffee, tea, fruit and filtered water.

13. A diverse environment in team, thoughts, ideas and actions

Product Executive

Support Pura Aventura’s product portfolio and roadmap / help to evolve our leadership sustainable travel.

The role:

The Product team’s focus is ​to discover and create the most innovative and sustainable ideas in travel. We’re here to help make travel a force for good. Ultimately, your role is to enjoy making it happen.

  • Help to evaluate product performance and opportunities, and support the creation of profitable, sustainable and amazing client-centric holidays across Latin America and Europe, thinking strategically about how to realise the incredible potential of our holidays.
  • Drive growth by analysing and enhancing our existing portfolio, both in terms of content and delivery.
  • Naturally, you know how to work cross-functionally, connecting, informing and training our teams, partners, and tailoring best-in-class holidays for our clients.
  • Support multiple projects simultaneously, and feel comfortable dealing with multiple stakeholders, thinking strategically about how to realise the incredible potential of our holidays.

The role requires imagination, discipline, creativity and initiative. You will sit at the heart of the business, helping support the product and sales team with tailor made product enquiries; the marketing team with updates; and the operations team in creating solid, mutually respectful partner relations from the get-go.

Your responsibilities:

  • Support the reshaping of our short-term product portfolio and roadmap, whilst contributing to our long-term product strategy to be the most innovative in any industry.
  • Manage, update and negotiate local country agreements and SLAs with our local country partners.
  • Audit health and safety guidelines for new product development.
  • Support the creation of client travel documents.
  • Be involved in briefing and training the internal teams on evolving and new products and be the source of truth for product queries generally.
  • Be part of the team that both guides and supports the marketing, sales and operations teams with accurate, timely, best in class product documentation and trip materials.
  • You will be very closely linked with the commercial teams on costs and pricing.
  • Produce monthly and quarterly reports on product performance.

About you:

  • A belief in travel as a force for good.
  • +2 years of experience in strategy or product management.
  • Highly numerate and analytical.
  • Ambitious judgement - you think big and are future-oriented, whilst quickly cutting through complexity and ambiguity.
  • Ownership - you demonstrate purpose and ownership, and can step back and accept limits where appropriate.
  • Ability to prioritise both commercially and sustainably.
  • Project management.
  • Ability to travel.
  • Strong cross-functional communication skills – you will be supporting the sales team in what to sell and how to sell it. You will also be working across the business from marketing to sales to operations to ensure that we create, promote, sell and deliver the best trips.
  • Excellent spoken & written English. Spanish language skills would be a benefit
  • Educated to degree level

Why Pura Aventura?

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive™) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

Rewards and benefits:

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

1. Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, job or working remotely

2. Competitive salary relating to your experience.

3. At least 20 days paid holiday plus 8 bank holidays.

4. A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.

6. Training and development opportunities - just ask.

6. Our company cash health plan with BUPA, which offers financial support on a number of everyday healthcare treatments via reimbursing you either the full amount of part of the cost.

7. Optional interest-free company loans for seasonal train tickets for commuting to work. The full amount of the season’s loan is paid upfront by us as the employer. This cost is then deducted from the employee’s pay over the months which follow. If this is a yearly loan for example, the cost is deducted over the 12 months which follow.

8. Our ‘Cycle to Work’ scheme. Access bikes and other cycling equipment directly from our scheme provider and pay monthly out of your salary. Ditch cars and buses and enjoy a nice and breezy commute instead!

9. Annual company holiday party. We offer a friendly and supportive work environment and recognise that celebrating each other’s success is an important part of this culture. We host an annual party in order to do exactly that!

11. Paid time off during work hours for volunteering with a set of charities.

12. Plenty of coffee, tea, fruit and filtered water.

13. A diverse environment in team, thoughts, ideas and actions

Job Types: Permanent, Full-time

Salary: £22,500.00-£27,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Private medical insurance
  • Sick pay
  • Hybrid work from home
Product Manager

Shape the product portfolio and roadmap, and evolve the sustainable product leadership of one of the most pioneering brands in travel. Your immediate focus and expertise will be Latin America.

The role:

You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them.

The Product team’s focus is ​to discover and create the most innovative and sustainable ideas in travel. We’re here to help make travel a force for good. Ultimately, your role is to enjoy making it happen.

  • Shape the product strategy, evaluate opportunities, and create profitable, sustainable and amazing client-centric holidays across Latin America and Europe, thinking strategically about how to realise the incredible potential of our holidays.
  • Your immediate focus and expertise will be Latin America.
  • Drive growth by analysing and enhancing our existing portfolio, both in terms of content and delivery.
  • Use your expertise and creativity to lead new Latin American product development from conception to launch. In this role you will have real freedom in suggesting product innovations because we operate directly with our suppliers and partners, almost always independently of DMCs
  • Naturally, you know how to work cross-functionally, connecting, informing and training our teams, partners, and tailoring best in class holidays for our clients.
  • Lead multiple projects simultaneously, and feel comfortable dealing with multiple stakeholders, thinking strategically about how to realise the incredible potential of our holidays.

The role requires imagination, discipline, creativity and initiative. You will sit at the heart of the business, helping support the sales team with tailor made product enquiries, the marketing team with updates and the operations team in creating solid, mutually respectful partner relations from the get-go.

Your responsibilities:

  • Shape our short-term product portfolio and roadmap, whilst leading our long-term product strategy to be the most innovative in any industry.
  • Build product plans and strategies based on analysis from market data and competitor insights to inspire and engage our clients.
  • Brief and train the internal teams on evolving and new products and be the source of truth for product queries generally.
  • Lead the team that both guides and supports the marketing, sales and operations teams with accurate, timely, best in class product documentation and trip materials.
  • Negotiate and manage local country agreements, SLAs, Health & Safety policies and partner relationships.
  • Manage country familiarisation trips – mapping out, setting up, pre-trip briefing, post-trip de-brief, information capture and dissemination to relevant teams.
  • You will be very closely linked with the commercial teams on costs and pricing and should be skilled to work at all levels from senior management to regional partners and hotels.
  • Produce monthly and quarterly reports on product performance.

About you:

  • A belief in travel as a force for good.
  • +5 years of experience in strategy or product management within travel.
  • Passion for, and very specific expertise in, Latin America travel destinations (some additional Europe knowledge would be beneficial).
  • Highly numerate and analytical.
  • Ambitious judgement - you think big and are future-oriented, whilst quickly cutting through complexity and ambiguity.
  • Ownership - you demonstrate purpose and ownership, and can step back and accept limits where appropriate.
  • Empathy - you cooperate and network effectively, creating genuine and trusting relationships with diverse communities with respect for others’ feelings and motives.
  • Learning Agility - you demonstrate openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
  • Ability to prioritise both commercially and sustainably.
  • Project management.
  • People management experience, ideally remote.
  • Ability to travel.
  • Strong cross-functional communication skills – you will be training the sales team in what to sell and how to sell it. You will also be working across the business from marketing to sales to operations to ensure that we create, promote, sell and deliver the best trips.
  • Excellent spoken & written English. Spanish language skills would be a benefit
  • Educated to degree level

Why Pura Aventura?

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive™) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

Rewards and benefits:

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

1. Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, job or working remotely

2. Competitive salary relating to your experience.

3. At least 20 days paid holiday plus 8 bank holidays.

4. A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.

6. Training and development opportunities - just ask.

6. Our company cash health plan with BUPA, which offers financial support on a number of everyday healthcare treatments via reimbursing you either the full amount of part of the cost.

7. Optional interest-free company loans for seasonal train tickets for commuting to work. The full amount of the season’s loan is paid upfront by us as the employer. This cost is then deducted from the employee’s pay over the months which follow. If this is a yearly loan for example, the cost is deducted over the 12 months which follow.

8. Our ‘Cycle to Work’ scheme. Access bikes and other cycling equipment directly from our scheme provider and pay monthly out of your salary. Ditch cars and buses and enjoy a nice and breezy commute instead!

9. Annual company holiday party. We offer a friendly and supportive work environment and recognise that celebrating each other’s success is an important part of this culture. We host an annual party in order to do exactly that!

11. Paid time off during work hours for volunteering with a set of charities.

12. Plenty of coffee, tea, fruit and filtered water.

13. A diverse environment in team, thoughts, ideas and actions

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Private medical insurance
  • Sick pay
  • Hybrid / Work from home
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