Careers at Pura Aventura

Your role

As part of the Sales team at Pura Aventura, you’ll enjoy tailoring and selling exceptional, thoughtful holidays, bringing the joy of travel to clients far and wide.

You’ll share our passion for travel and be commercially driven. You’ll bring expertise in developing and closing sales, building rapport, communicating as part of a brand, and working effectively across teams. You’ll always be on the lookout for ways we can improve our trips, our internal processes and anything we like to do for fun.

Your responsibilities

• Respond to customer enquiries in a professional, knowledgeable, timely manner.
• Create accurately priced sales proposals which excite the client, reflect their preferences and our expertise, and fulfil our mission to deliver exceptional, sustainable travel.
• Be agile, open and creative in collaborating with our Delivery team as they check availability of services and troubleshoot availability challenges.
• Negotiate and close sales efficiently and effectively to maintain a high conversion rate.
• Demonstrate attention to detail in the administration and documentation of your sales.
• Build rapport with customers throughout this process in order to establish strong long-term relationships between Pura Aventura and its customers.

About You:

• A belief in travel as a force for good and a passion for sustainable travel.
• Commercially driven, with a proven track record in managing leads, developing personalised proposals, and closing sales.
• Ability to quickly build rapport and earn trust.
• Experience of the travel industry and arranging complex travel itineraries.
• Destination knowledge and travel experience in at least one of the destinations we offer.
• Excellent communication skills (via email, phone calls, and in person) with a confident, knowledgeable, friendly, enthusiastic style.
• Strong time management and organisation skills with a quality orientation to get the details right.
• Flexible, positive and responsive to client and business needs.
• Minimum of basic proficiency in the use of PCs, email, the web and MS Office applications. Experience with CRM systems a bonus.
• Ability and desire to develop and grow with the business.
• Experience dealing with US enquiries would be advantageous.
• Positive, can-do attitude with a desire to make a difference through your work.

Benefits:

• Competitive salary with opportunities for growth.
• 50% employee discount on Pura Aventura trips.
• Friends & Family discounts on Pura Aventura trips.
• Support, training and development for your career.
• Time off to volunteer for causes of your choice.
• 22 days holiday which ramp up with length of service, plus 8 bank holidays.
• Hybrid working between home or remote and Brighton office.
• Company pension scheme.
• Company cash health plan with BUPA.
• Interest–free company loans for seasonal commuter train or bus tickets
• Cycle to work loan scheme.
• Flexible working and a supportive, friendly team environment.
• Regular company events and socials.
• Casual dress code.
• Relaxed and inspiring seafront office in Brighton.

Job Type:

Full-time, permanent.

Job Summary

To efficiently manage all arrangements necessary for the fulfilment of holidays: booking flights, guides, hotels, vehicles, activities, etc and maintaining Pura Aventura’s excellent relationships with local partners.

• 37.5 hours per week, full time
• We will consider flexi-time arrangements
• Salary up to £27,500
• Pura Aventura offices in Brighton but we will consider a hybrid approach with a mixture of home-working and office-working

Why Pura Aventura?

Pura Aventura has always been more than a travel company. We are award-winning sustainable travel pioneers where travel, people, planet and profit co-exist harmoniously.

We are one of the first travel companies in the UK to be certified B Corp, are trusted by leading publications from the FT to Vanity Fair, and have been frequently praised by Which? Our customers rate us 5* Platinum on Feefo.

Just as our holidays take you away from the crowds, our actions (aka Travel Positive™) take us beyond mere words, to create award-winning, sustainable holidays and a personal connection to the places we love.

As part of our 1% For the Planet commitment, we balance the total carbon produced on every holiday by 160% - a mile for every kilometre you travel from your front door and back again. By investing in an award-winning, fully accredited and independently verified reforestation project, our action helps creates sustainable income opportunities for rural communities, assuring the long-term success of our environmental legacy.

The Role

You need to be very closely aligned to our values. We live by them so there’s no point pretending this role can work unless you also buy into them. Pura Aventura works directly with the vast majority of its local partners which makes the role very detailed and involved. You are the point of contact for our local partners pre-departure and during the trip, as well as a key link internally for the sales, finance and customer service teams.

As a Reservations Executive you will be responsible for booking all services on an itinerary and all operational tasks involved with ensuring a smooth and trouble-free journey for our clients whilst always keeping eyes peeled for ways to wow. This role is key to ensuring that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners.

Your responsibilities

• Book all services on an itinerary in a timely manner. This involves everything from an initial availability check through to confirmation of the services and includes flights, hotels, guides, activities, transfers, vehicles and restaurants.
• Check all arrangements and invoices against the itinerary and ensure invoices are uploaded in time to ensure our local partners receive prompt payment.
• Maintain our excellent relationship with local partners.
• Check all services on an itinerary are cleared for H&S and flag any concerns.
• Work closely with the product, customer service, sales and finance teams to ensure that we can deliver a seamless experience for our clients and act as an operational point of contact to our local partners. This may involve answering emergency calls or messages out of office hours.

About you

• A born organiser and multi-tasker. The role is fast-paced and involves managing high volumes of very detailed work. You possess a strong desire to get things right.
• Keen attention to detail whilst ensuring speed of response and accuracy KPIs are met or exceeded
• A natural problem solver and ability to stay calm under pressure
• You demonstrate openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
• Ability to work independently often to tight deadlines
• Excellent spoken & written English. Spanish language skills would be a benefit

Rewards and benefits

Life at Pura Aventura is dynamic, engaging, and always evolving. As well as working with some of the most innovative people in travel, you will partner with local contacts with opportunities to help make a positive difference through our network of communities, both within and outside Pura Aventura. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

1. Flexible working options to benefit you, your family and your wellbeing that can include flexi-time, or working remotely

2. Competitive salary relating to your experience.

3. At least 20 days paid holiday plus 8 bank holidays.

4. Opportunities to travel

5. A company pension. Our pension scheme is compliant with auto-enrolment obligations. Our pension contributions meet the statutory rate of 8% which is made up of a 3% employer contribution and a 5% employee contribution.

6. Company EMI share scheme which kicks in following the first year of employment.

7. Training and development opportunities - just ask.

8. Our company cash health plan with BUPA, which offers financial support on a number of everyday healthcare treatments via reimbursing you either the full amount of part of the cost.

9. Optional interest-free company loans for seasonal train tickets for commuting to work. The full amount of the season’s loan is paid upfront by us as the employer. This cost is then deducted from the employee’s pay over the months which follow. If this is a yearly loan for example, the cost is deducted over the 12 months which follow.

10. Our ‘Cycle to Work’ scheme. Access bikes and other cycling equipment directly from our scheme provider and pay monthly out of your salary. Ditch cars and buses and enjoy a nice and breezy commute instead!

11. Annual company holiday party. We offer a friendly and supportive work environment and recognise that celebrating each other’s success is an important part of this culture. We host an annual party in order to do exactly that!

12. Plenty of coffee, tea, fruit and filtered water.

13. A diverse environment in team, thoughts, ideas and actions.