Careers at Pura Aventura

Job Summary:
Sell Pura Aventura's exceptional holidays and be part of growing our leadership in sustainable travel.

Why Pura Aventura?

We've been quietly building thoughtful, premium trips across Central & South America, Portugal and Spain since 1999. Not the ones you'll see on every other tour operator’s books – the ones that come from truly knowing a place, and the people who make it what it is.

Most of the team works hybrid, splitting time between home (or the road) and our seafront office in Brighton. We're a mixed bunch, but two things unite us: a belief that travel should give more than it takes, and a suspicion that work is better when it's also fun.

Our clients tend to head for the awe-inspiring corners that others overlook. They travel in a way that protects the places they visit and puts money into the hands of the people who live there. It’s a key part of our Travel Positive™ work – a sustainability initiative described as ‘one of the travel industry’s most ambitious’ by The Independent.

As part of our small, collaborative sales team, you’ll be building longstanding relationships with our clients, turning their travel dreams into the kind of experiences that show exactly why we are 5* Feefo Platinum rated and multi-award winning. Travel to deepen your expertise is a part of the job, and you’ll also have access to employee discounts and an annual learning allowance.

If any of this sounds like your kind of thing (and you’ve got some cracking playlists to add to the office soundtrack), keep reading.

The role

Pura Aventura takes you beyond.

Locally-rooted enterprise and hosts are at the heart of every Pura Aventura holiday. Our network of trust helps us create travel experiences rich in personality, grounded in nature, and filled with the character of the communities you visit.

Corporate hotel chains, Instagram hotspots, and scripted smiles are out. In their place are genuine local connections, incredible small scale accommodation, nature's beautiful unpredictability, and the unfiltered joy of a truly warm welcome.

This is what you will be selling.

We blend inside knowledge with outside perspectives to create exceptional tailormade holidays. If you come from within the travel industry, you'll most likely have to learn a new way of working. There is a reason our holidays don't look like other companies' holidays, it's because they are different. We encourage clients to go beyond the expected to get closer to the people & places we know they will love.

As a key member of our Sales team, you will be responsible for tailoring exceptional holidays for our clients. You'll manage inbound sales, build lasting relationships, and use your expertise to craft tailored itineraries that reflect our clients' unique preferences while maintaining the highest standards of quality and sustainability.

We are looking for someone who excels in managing complex sales processes, from initial inquiry through to closing, and can contribute to continuous improvement in both customer experience and internal processes. You must be excellent at collaborating as part of a team and mentoring others.

Your responsibilities

• Lead Sales Engagement - Take ownership of customer inquiries and deliver timely, professional, and insightful responses that demonstrate your travel expertise and knowledge of our destinations.
• Tailored Proposals - Create bespoke, accurately priced travel proposals that excite potential clients while reflecting their preferences and our ethos of sustainable travel.
• Collaborative Sales Process - Work closely with our Delivery team to ensure all proposals meet client expectations and are logistically sound.
• Sales Negotiation - Close sales effectively, ensuring a high conversion rate while maintaining the integrity of our brand and mission.
• Client Relationship Building - Develop long-term relationships with customers by offering a personal touch and consistently exceeding expectations, leading to repeat business and referrals.
• Team Leadership & Coaching - Actively contribute to a collaborative team culture by sharing knowledge, supporting colleagues, and coaching newer team members. Lead by example and inspire others through a positive, solutions-focused approach.
• Process Improvement - Continuously evaluate and suggest ways to improve our sales processes, client communication, and internal systems.

About You

• Proven Sales Experience - You have a track record of successfully managing and closing sales. You are highly commercially driven and able to close deals effectively while ensuring top client satisfaction.
• Destination Expertise - Bonus if you have experience designing and selling tailored travel itineraries, with knowledge of at least one of our key destinations (Central & South America, Portugal, or Spain). Otherwise, you have a passion for travel and experience designing, tailoring and selling complex solutions.
• Exceptional Communication Skills - Whether it's through email, phone calls, or face-to-face meetings, you communicate confidently, knowledgeably, and enthusiastically.
• Proven Rapport-Building - You are adept at building trust quickly and nurturing long-term relationships with clients.
• Organised & Detail-Oriented - You have excellent time management and organisational skills, and you approach every task with high attention to detail.
• Tech-Savvy - Proficiency in MS Office, CRM systems, and general office tools is essential.
• Adaptable & Flexible - You're able to adapt to the fast-paced travel industry and respond positively to client and business needs.
• U.S. Market Experience - Experience working with U.S.-based customers would be a plus.

Benefits:

• Competitive salary with plenty of opportunities for growth
• 50% employee discount on Pura Aventura trips
• Friends & Family discounts on Pura Aventura trips
• A generous personal Learning Allowance
• Training and development support, including a generous allowance for personal growth
• Time off to volunteer for causes of your choice
• Holiday allowance of 34 days increasing 1 day each year (from year 3) including bank holidays
• Hybrid working between home/remote and our Brighton office by the sea
• Company pension scheme
• Cash health plan with BUPA
• Free Network Railcard
• Cycle to work scheme
• Flexible working and a supportive, friendly team environment
• Regular socials and team events
• Casual dress code

Job Type: Full-time, permanent

Please note that this is a hybrid role which requires two days per week in our Brighton UK office.
Please send your CV and cover letter to [email protected]. 

Job Summary: 

Support Pura Aventura’s international operations by ensuring our overseas partners are paid accurately and on time. 

Why Pura Aventura? 

We've been quietly building thoughtful, premium trips across Central & South America, Portugal and Spain since 1999. Not the ones you'll see on every other tour operator’s books – the ones that come from truly knowing a place, and the people who make it what it is.

Most of the team works hybrid, splitting time between home (or the road) and our seafront office in Brighton. We're a mixed bunch, but two things unite us: a belief that travel should give more than it takes, and a suspicion that work is better when it's also fun.

Our clients tend to head for the awe-inspiring corners that others overlook. They travel in a way that protects the places they visit and puts money into the hands of the people who live there. It’s a key part of our Travel Positive™ work – a sustainability initiative described as ‘one of the travel industry’s most ambitious’ by The Independent.

If all of this floats your boat and you want your passion for travel to fuel your next career move, we’d love to hear from you! 

The role 

You’ll be responsible for managing the day-to-day accounts payable process, with a particular emphasis on our international suppliers and partners. You’ll work closely with the Finance Manager and Delivery Team to ensure payments are accurate, timely and aligned with operational requirements. 

Your responsibilities 

• Processing and checking invoices from overseas partners and suppliers
• Preparing and processing international payments accurately and on time
• Ensuring suppliers are paid in line with agreed terms and operational requirements
• Using Xero to process and maintain accurate financial records
• Checking bank details, currencies and supporting documentation
• Reconciling supplier accounts and statements
• Investigating and resolving invoice and payment discrepancies
• Maintaining accurate records of overseas payments and outstanding balances
• Communicating directly with overseas partners regarding invoices and payments
• Building and maintaining strong, professional relationships with our international partners
• Working closely with the Finance Manager on payment processes, reconciliations and month-end
• Working closely with the Delivery Team to understand upcoming trips, supplier commitments and payment deadlines
• Supporting the wider finance function where required 

About You: 

• Previous Accounts Payable experience - You have previous experience in Accounts Payable, Purchase Ledger or a similar finance role.
• Qualifications - AAT up to Level 3 desirable but would consider applications qualified by experience.
• International payments experience - You have experience dealing with overseas or international payments.
• Accurate & detail-oriented - You have excellent attention to detail, particularly when dealing with payment information and bank details.
• Numerical & reconciliation skills - You are comfortable working with numbers and have good reconciliation skills.
• Excel & Xero - You have good Excel/spreadsheet skills and experience using Xero; full Xero training can be provided for the right candidate.
• Exceptional communication - You communicate clearly and professionally and are confident dealing with overseas suppliers and partners.
• Organised & reliable - You can manage deadlines, prioritise effectively and maintain accurate financial records.
• Proactive & independent - You take a proactive approach to problem-solving and can work independently while contributing positively to a wider team. 

Working Pattern 

This is initially a part-time, 2-day-per-week role. We would ideally like the successful candidate to spend two days working from our Brighton office, working closely with the Finance Manager and Delivery Team. We can consider flexible working arrangements for the right candidate. 

As the company grows, there is potential for the role to increase to 3–4 days per week. 

Remuneration: 

We have four levels of seniority in Pura Aventura: Executive, Lead, Champion & Director. Within each level are five salary grades. Executive roles are paid in the range of £29,487-£34,848, pro rata, depending on experience. 

Benefits: 

• Competitive salary with plenty of opportunities for growth
• 50% employee discount on Pura Aventura trips
• Friends & Family discounts on Pura Aventura trips
• Training and development support, including a generous allowance for personal growth
• Holiday allowance of 32 days (Pro Rata) increasing 1 day each year (from year 3) including bank holidays
• Company pension scheme
• Cash health plan with BUPA
• Free Network Railcard
• Cycle to work scheme
• Flexible working and a supportive, friendly team environment
• Regular socials and team events
• Casual dress code
• Relaxed and inspiring office by the sea in Brighton 

Job Type: Part-time | 2 days per week 

Please note that this is a role which requires two days per week in our Brighton UK office.

 Please send your CV and cover letter to [email protected]. 

Job summary

To make sure every Pura Aventura client enjoys a seamless holiday, from booking to return home, delivered with the same care, attention to detail and local knowledge that went into designing it.

Why Pura Aventura?

We've been building thoughtful, premium trips across Central & South America, Portugal and Spain since 1999. Not the ones you'll see on every other tour operator's books – the ones that come from truly knowing a place, and the people who make it what it is.

Most of the team works hybrid, splitting time between home and our seafront office in Brighton. We're a mixed bunch, but two things unite us: a belief that travel should give more than it takes, and a suspicion that work is better when it's also fun.

Our clients tend to head for the awe-inspiring corners that others overlook. They travel in a way that protects the places they visit and puts money into the hands of the people who live there. It's a key part of our Travel Positive™ work – a sustainability initiative described as 'one of the travel industry's most ambitious' by The Independent.

The role

Locally rooted enterprises and hosts are at the heart of every Pura Aventura holiday. Once a holiday is sold, it's our Client Experience team that brings that promise to life.

As Client Experience Executive, you'll take ownership of the client journey from the moment a holiday is booked through to their return home. You'll make sure every booking is accurate by working closely with the Reservations team, prepare clear and thoughtful travel information, support clients while they're away, and follow up afterwards to understand how their trip went.

You'll work closely with our Sales, Product and Reservations teams to make sure the logistics work, the details are right and the warm, personal experience we promise is delivered at every stage.

This is a role for someone who genuinely cares about getting the small things right. You'll understand that a great travel experience is often made up of hundreds of details – and that when something doesn't go to plan, how you respond can matter just as much as the original plan.

If you come from within the travel industry, you may need to learn a new way of working. Our holidays don't look like other companies' holidays, because we do things differently: they are personal, locally focused and designed around the places and people our clients visit.

Your responsibilities

• Pre-departure care: Be a key point of contact for clients between booking and departure, answering questions, providing clear and timely information, and making sure they feel prepared and excited for their trip.
• Booking accuracy: Take ownership of checking and signing off all itinerary components – including flights, accommodation, guides, transfers, vehicles and activities – ensuring everything is confirmed correctly and works together as planned.
• Travel documentation: Produce and issue clear, accurate and well-presented final travel documents, making sure clients have everything they need before they leave.
• The personal touch: Arrange thoughtful extras and special touches that make each trip feel considered and personal.
• In-trip support: Be a responsive and reassuring point of contact for clients while they travel, working with our local partners to resolve questions or issues quickly.
• Problem-solving: When plans change or something goes wrong, stay calm, take ownership and find practical solutions that protect the client's experience while working within the realities of what's possible on the ground.
• Post-trip follow-up: Follow up with clients after their return, gather and process feedback, help maintain our 5* Feefo Platinum standing, and make sure useful insights are shared with the wider team.
• Sharing insight: Identify recurring feedback, client preferences and opportunities for improvement, and share these insights with Sales, Product and Operations.
• Continuous improvement: Look for ways to make our processes, systems and client communications more efficient and effective, and contribute ideas to improve how we work as a team.

About you

Essential

• Excellent written and verbal communication skills – warm, clear, confident and professional
• Experience in travel operations, customer service or a similar client-facing role
• Outstanding organisation and attention to detail, with the ability to manage multiple bookings at different stages
• Calm, practical and resourceful when things don't go to plan
• Someone who takes ownership and follows things through rather than waiting to be asked
• A collaborative team player who enjoys working across different teams and with different personalities
• Confident using MS Office, CRM and booking systems, and quick to learn new systems and processes
• A genuine interest in travel and in Pura Aventura's approach to sustainable, community-rooted holidays
• Naturally curious: someone who notices things, asks questions and looks for ways to make the client experience better

Desirable

• Knowledge of Central and South America, Portugal and/or Spain
• Experience working with US-based clients and comfort working across time zones
• Experience working with travel booking or operational systems
• Experience handling client feedback and using it to improve products or processes

Benefits

• Competitive salary with plenty of opportunities for growth
• 50% employee discount on Pura Aventura trips
• Friends & Family discounts on Pura Aventura trips
• Training and development support, including a generous allowance for personal growth
• Holiday allowance of 32 days (Pro Rata) increasing 1 day each year (from year 3) including bank holidays
• Company pension scheme
• Cash health plan with BUPA
• Free Network Railcard
• Cycle to work scheme
• Flexible working and a supportive, friendly team environment
• Regular socials and team events
• Casual dress code
• Relaxed and inspiring office by the sea in Brighton

Job Type: Full time - Monday to Friday

Please note that this is a hybrid role which requires two days per week in our Brighton UK office.
Please send your CV and cover letter to [email protected].