Pura Aventura is proud to be the UK's 1^st specialist tour operator to become a Certified B Corporation®. We are officially part of an $80bn global movement of nearly 4,000 B Corp certified organisations using business as a force for good. B Corp is not a badge you get to stick on, it’s a legally binding commitment to take account of the interests of all stakeholders, not just shareholders.

That doesn't change the fact that our day job is to deliver exceptional holidays, looking after you and your money while we do it.

Your holiday is an investment, make sure you are protected.

Any holiday you book with us is fully financially protected, no matter where you live. In simple terms, if Pura Aventura were to go out of business, you would receive a full refund of all monies paid.

Consumer protection law here in the UK makes a distinction between holidays that do or don't include flights.

If your holiday includes any flights, the entirety of your holiday is protected by the UK government's Civil Aviation Authority in the shape of our ATOL license (5408). Most of our trips to South America will have some internal flights included so are invariably covered by the ATOL. As part of your confirmation documentation you are issued a bright yellow ATOL certificate which lists information about your holiday booking and a number to call if the worst were to happen, it's as simple as that.

Assuming your holiday is land only, your money is fully protected by our ABTOT bond membership (5331). You won't get a bright yellow certificate but you will get the same simple level of protection. If we were to disappear, you would be fully refunded.

More important to you in day-to-day terms, is the fact that we can be trusted to deliver a fantastic holiday experience backed up by world-class levels of service. Feefo is an independent review site which we use to monitor our performance. Feefo maintains an up-to-date list of all our upcoming holidays, automatically generating a feedback request email sent directly to all clients on the day they return from their holiday.

Feefo’s platinum rating requires three consecutive years of gold awards, we have 13 and counting. Their gold standard requires a score of 92% over the course of a year, we average over 98%.

Read our Feefo reviews

We constantly work on health and safety with our partners and suppliers so you can simply relax and enjoy your holiday. Pura Aventura is a founding member of the Latin America Travel Association's working group on health and safety. For the past decade, we have been collaborating with our 'competitors' to share best practices, audit suppliers, and improve standards to the benefit of all. In Spain & Portugal, the regulatory regime is consistently robust so our efforts relate to monitoring compliance.

So, while we train ourselves to handle an emergency, we focus much more of our efforts on minimising the chance of our having to use those skills.

We’ve spent more than 25 years building up a beautiful little black book of treasures to share with you. There is a reason we are a trusted source of information, support and advice for documentary makers, NGOs and journalists. Travel companies trust us to create and run trips for them (white-labelling). There is a reason we are known for being ‘different’ within the specialist travel community in the UK – it’s a badge we wear with pride. And why we were selected to host the European launch of Patagonia's Route of Parks.

We like to think that we're a young 25 and act with humility, after all, you never know what's around the corner! We are constantly looking to listen, innovate and learn.