+44 1273 676712

FAQs

All about Pura Aventura and how to plan a holiday with us

All your questions answered

What are the requirements for Spain and Portugal?


Travelling to Spain: at the time of writing, UK citizens do not need to present a negative Covid-19 test if you have been fully vaccinated 14 days prior to your arrival or are under the age of 12. This is of course subject to change, so please check the latest entry requirements.

Browse our Spain holidays.

Travelling to Portugal: UK citizens currently require a negative PCR test taken within 72 hours of arrival, or a negative lateral flow test taken with 48 hours. Again under 12s are exempt. As of 2nd September 2021, Portugal no longer requires UK arrivals to have been fully vaccinated 14 days prior to arrival. Anyone who has not had both vaccines will no longer be subject to a period of quarantine, although you would have to do so on return to the UK. This is subject to change, so please do check the lastest entry requirements for Portugal.

Browse our Portugal holidays.

Returning to the UK: As of 4th October 2021, double vaccinated English travellers no longer need to take a pre-departure test two days prior to retuning. In addition, from late October you will no longer need to take a PCR test within two days of returning to the UK. This requirement has been replaced by a cheaper lateral flow test which you can take at home.

Did this answer your question?

Yes No
How do I prove my vaccination status?


This can be done via the NHS app – not the track and trace but the full NHS app. Once you are registered, you can see the certificate, email it to yourself, pull up a QR code or even request a hard copy of your vaccination status from your GP.

Did this answer your question?

Yes No
Why should I book now and will my money be safe?

There are advantages to booking now. We are seeing very good prices for international flights and these usually come with very flexible conditions for date changes and refunds. Our favourite small lodges and hotels that are often booked up way in advance, now have availability.

We take a 15% deposit to secure your holiday. Your money is 100% protected through our ATOL licence if your trip includes a flight booked through us, or through our ABTOT bond if it does not. Either way, this protection provides a cast iron financial guarantee and helps you book with complete peace of mind. Because the contract between us exists here in the UK, you get this protection regardless of where you live.

As an additional benefit, the balance payment for your holiday is due four weeks before you depart, rather than the standard eight weeks. This gives you more time to assess the situation and more flexibility to change plans if you need to.

So if you want something to look forward to later in 2021 or 2022, it is a good time to confirm those plans now. Once booked, we are offer flexible terms and options should you need to change your plans.

Did this answer your question?

Yes No
What happens if there is another lockdown, FCDO advice changes or I have to quarantine?

In the event of another lockdown we will apply the same flexibility as previous lockdowns; a full refund or defer to new dates. All date changes are free of charge and we will hold the original price where possible - which is the vast majority of cases. Where travel falls within the dates of the lockdown, we will offer this immediately e.g. lockdown is announced for, say, September to December we refund or defer all travellers within that window at or around the time of the announcement.

If FCDO advises against travel to any of our destinations we will offer a full refund, an alternative destination or defer to new dates. We define imminent travel as a month prior to departure so any refunds are paid out 3-4 weeks prior to your planned departure date.

We view quarantines as a travel restriction on a par with lockdown or FCDO advice, and we will offer the same flexibility; a full refund or defer to new dates.

Did this answer your question?

Yes No
What happens if I contract Covid-19 prior to travel?

We expect this would usually occur within the final 4 weeks prior to departure and such an event is now covered as standard by most insurance policies. In other cases - such as no insurance in place, we will offer deferral. Certain types of trip, specifically Antarctic or Galápagos cruises, may be less flexible in which case clients will be made aware at time of booking.

Did this answer your question?

Yes No
What happens if borders are open but I don't want to travel?

If we can safely deliver your holiday and there are no restrictions in place preventing you from travelling, this will be treated as a cancellation and our usual terms and conditions apply. However, please do call us to discuss your situation as we always try to be flexible and we will see what options we can offer. In most cases we should be able to defer to new dates, but certain types of trip, specifically Antarctic or Galápagos cruises, may be less flexible in which case clients will be made aware at time of booking.

Did this answer your question?

Yes No

Get in touch

If you have a question that's not covered here, we're more than happy to help supply the answer. Just drop us a quick message and we'll be in touch.

Ask us a question