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FAQs

All about Pura Aventura and how to plan a holiday with us

All your questions answered

What happens if there is another lockdown, FCDO advice changes or I have to quarantine?

In the event of another lockdown we will apply the same flexibility as previous lockdowns; a full refund or defer to new dates. All date changes are free of charge and we will hold the original price where possible - which is the vast majority of cases. Where travel falls within the dates of the lockdown, we will offer this immediately e.g. lockdown is announced for, say, September to December we refund or defer all travellers within that window at or around the time of the announcement.

If FCDO advises against travel to any of our destinations we will offer a full refund, an alternative destination or defer to new dates. We define imminent travel as a month prior to departure so any refunds are paid out 3-4 weeks prior to your planned departure date.

We view quarantines as a travel restriction on a par with lockdown or FCDO advice, and we will offer the same flexibility; a full refund or defer to new dates.

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What happens if I contract Covid-19 prior to travel?

We expect this would usually occur within the final 4 weeks prior to departure and such an event is now covered as standard by most insurance policies. In other cases - such as no insurance in place, we will offer deferral. Certain types of trip, specifically Antarctic or Galápagos cruises, may be less flexible in which case clients will be made aware at time of booking.

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What happens if borders are open but I don't want to travel?

If we can safely deliver your holiday and there are no restrictions in place preventing you from travelling, this will be treated as a cancellation and our usual terms and conditions apply. However, please do call us to discuss your situation as we always try to be flexible and we will see what options we can offer. In most cases we should be able to defer to new dates, but certain types of trip, specifically Antarctic or Galápagos cruises, may be less flexible in which case clients will be made aware at time of booking.

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